Connectel logo
It's For you home
company
calling plans
DSL
customer service
contact
 
  home    
main graphic

CUSTOMER SERVICE


If you have any quesitons regarding your account, you can call our Customer Service department at
(800) 690-0623. Please see the feature guide below to learn how to use the various features of your account.


FEATURE

GUIDE

Caller ID
Caller ID lets you know who is calling before you pick up the phone. A special display unit (purchased separately) tells you the phone number and name of each incoming call. It will even store those numbers with dates and times.

Note: if the calling party has prevented their phone number from being displayed by caller ID, you will see the word “anonymous” or “private” or the letter “p” on your display screen. If you have both Caller ID and Call Waiting and someone calls you while you are on the phone, you will hear the tone that indicates that you have a call, but the number will not be displayed.

Call Waiting
Call Waiting allows you to get your calls even when you are on the phone.

  • A tone signals a second incoming call.
  • Press your recall feature (the switch-hook, recall button or flash key—whichever your phone has) to put the first party on hold.
  • You are now connected to the second caller.
  • To return to the first call, press the recall feature again.

Cancel Call Waiting allows you to turn off the Call Waiting signal for the duration of your call.

  • To Cancel Call Waiting for a specific outgoing call, press on a touchtone phone or 1170 on a rotary phone.
  • Listen for confirmation and then dial the number you are calling.
  • After you hang up, your Call Waiting signal is automatically restored.

Call Waiting ID
Call Waiting ID provides you with the phone number and name on calls that come in while you are on the phone.  You can decide whether to take the call or call back later. These services require Call Waiting. Call Waiting ID requires a special display device purchased separately.

Note: If the calling party has prevented their phone number from being displayed by Call Waiting ID, you will see the word “anonymous” or “private” or the letter “p” on your display screen.

*69
Press after your last incoming call whether you answered it or not. If it was dialed from a specially equipped area, you will hear the number and pay be given the option of returning the call.

Three-Way Calling
Three-Way Calling allows you to speak to two people at the same time.

  • Press your recall feature (the switch-hook, recall button or flash key—whichever your phone has). This puts the first party on hold.
  • Listen for three quick beeps, followed by a dial tone.
  • Dial the number you want to include.
  • When this person answers, you may talk privately, if you wish, before all three of you speak together.

Busy Redial
Busy Redial will automatically check a busy number for up to 30 minutes, by pressing . Enhanced Busy Redial areas, press 3 when prompted by our system. When the line is free, Busy Redial will alert you by ringing your telephone and will complete the call once you pick up the phone.

Speed Dialing (8 & 30)
Speed Dialing lets you make both local and long distance calls by dialing just one or two digits. Depending on your needs, you can get Speed Dialing 8 or Speed Dialing 30. To program your most frequently called numbers into your telephone:

Speed Dialing 8

  • Select a one-digit code from 2 through 9
  • Press (Rotary dial 1174) and listen for dial tone.
  • Dial the code and the complete telephone number it will represent. Two beeps will confirm your entry.

Speed Dialing 30

  • Select a two-digit code from 20 through 49
  • Press (Rotary dial 1175) and listen for dial tone.
  • Dial the code and the complete telephone number it will represent. Two beeps will confirm your entry.

To call number selected:

  • With Speed Dialing 8 and Speed Dialing 30 simply dial the one-digit or two-digit code you have entered.
  • If you have a touch-tone telephone equipped with touch-tone service, press after the one or two digit code to save time.

Call Forwarding
Call Forwarding allows you to transfer all of your calls to any telephone number, local or long distance. Call Forwarding must be activated and deactivated from your home phone.

To Activate Call Forwarding:

  • From touch-tone phones equipped with touch-tone service, push then , wait for dial tone.
  • Dial the number that will be accepting your calls. You will hear two short tones, then normal ringing. When the party picks up their receiver, the Call Forwarding is in effect.
  • If the line is busy or there is no answer, hang up and repeat the first two steps. No answer is required to establish Call Forwarding on the second attempt.

To deactivate Call Forwarding:

  • From touch-tone phones equipped with Touch-Tone service, push then .
  • From your rotary/pulse telephones, dial , you will hear two beeps, then a dial tone.

Anonymous Call rejection
Anonymous Call rejection (ACR), automatically included with Caller ID where available, lets you reject calls from callers who have blocked the display of their name and telephone number on Called ID display units. IF your ACR is turned on and you receive a blocked call, your phone will not ring and the calling name and number will not appear on your Caller ID display unit. The caller will hear an announcement that you are not accepting blocked calls.

  • To turn on ACR from a touch-tone phone, dial or 1177 from a rotary phone.
  • To turn ACR off, dial from a touch-tone phone or 1187 from a rotary phone.

 


QUICK LINKS


Business plans
Residential Plans
High-speed DSL
Customer Service
Contact us
Frequently Asked Questions


For customer service, to activate a new account,
or to find out more about our services please call:
Our operators would be happy to answer any questions.
 

home | company | FAQ | residential calling plans | business calling plans | DSL | customer service | contact


__
© Copyright 2006 Connectel, Inc. All Rights Reserved. Pleasee review our privacy policy and terms & conditions